• Subscription Plans

    Do you have Tingkat trials?

    Yes! You can find our 1 week trials in the website navigation bar.

  • I need to add comments for my order, where can I add them?

    You will be able to indicate your comments after you click on "Order Now" and "Checkout".

  • Can I postpone my meals when I am on trial plans?

    We do not allow the postponement for trial plans as they are only for 1 week.

  • I need to cancel some days for my meal subscription. Can I do so?

    For our non trial plans, yes you can! On a weekly basis, we send a broadcast with a Google form for you to indicate your request to change your off-days or to cancel meals. Meals cancelled will only be given in the form of promotional credits which can be used to offset your next subscription. For the days that you cancel your meals, we will refund 80% of the amount for that day as promo credits which can be used to offset your next bill. The 20% is because we have already been billed by our drivers and also to defray admin costs. Please also note that GST paid is not refundable.

  • I want to cancel/make changes to my subscription. How can I do it?

    You may use our self-service portal at https://bit.ly/EPSelfService to cancel or make changes to your subscription. Subscription changes will go into effect when your subscription renews. If you are mid cycle (each regular meal plan's cycle is 2 weeks), please contact us via WhatsApp.

  • Can I use my own containers?

    Yes! Please let us know in the notes when you place your order. Also please kindly label your containers with your name, email and handphone number before handing them to our drivers so we can track it properly. We will need at least 2 sets of containers. We are unable to handle any glass or breakable containers.

  • I want to request for bigger portions.

    Please reach out to us and we will try our best. However, additional costs apply. We will bill you for the difference.

  • I want to change dishes on some days.

    Our menu is fixed as we have to plan for the majority. Therefore, we are not able to accommodate such requests.

  • I do not want rice. Can I get a discount?

    We do not charge for rice, hence we are not able to give you a discount if you do not want rice.

  • How should I handle my food if I am eating late?

    Food should be placed in the fridge if not consumed immediately. Heat up for more than 2 minutes in the microwave to 70 degrees celcius or more before consuming.

  • Can I get a cash refund if I wish to cancel?

    No cash refunds will be given for any cancellation, or termination of the contract. If you wish to cancel the delivery for certain days, refunds will be issued in promo credits for your next invoice, but a 20% admin charge will be applied.

  • Kid's Meal

    What is your free kid's meal like? Do you have a sample?

    Yes! Please head over to our Instagram page and view our highlights at https://tinyurl.com/EPKidsMeal

  • Is kid's meal free for 1 pax plans as well?

    Kid's meal is only applicable for 2 pax plans and above.

  • When are kid's meals served? Is it everyday?

    They are served once a week, either on Wednesday, Thursday or Friday. The day that we serve kids meal is dependent on your off day. Most of our kids meal will be served on Friday, however, if your off day is on Friday, we will serve either on Wednesday or Thursday. If your off day is on Wednesday, we will serve on Friday. If you have a preference for which day you would like kids meal, please let us know. We will however not be able to provide kids meal on Monday or Tuesday.

  • I have more than 1 kid. Can I order more kid's meal then? How does it work?

    The 1st kids meal is complimentary and it is served once per week. If you would need additional kids meal, they are charged at $4 per week. (i.e. if you have 2 kids, you will need to add on 1 per week, $4 x 2 = $8 for 2 weeks). Complimentary kids meal is not applicable for 1 pax plans.

  • Can I pay for kid's meal everyday?

    Thank you for your support for our kid's meal. At this moment, we are unable to support daily kid's meal but we will be looking at how we can support in the future.

  • Delivery

    Are your meal subscription plans available everyday?

    We deliver on weekdays including public holidays (except Lunar New Year Eve & Lunar New Year).

  • What is the delivery time?

    For Lunch: Between 11am to 12pm. Dinner: Between 4pm to 6pm. If you have a preferred timing for dinner delivery, please indicate in your delivery notes. We will try our best to accommodate to your preferred timings but we cannot guarantee it due to traffic conditions and unforeseen circumstances.

  • Can I request for a preferred delivery time?

    You can indicate your preferred delivery time in your delivery notes. We will try our best to accommodate but we cannot guarantee it.

  • I did not receive my meal today.

    If you did not receive your meal by 6.30PM, please contact us via WhatsApp at +65 8852 3687 so we can assist you immediately. We will check and get back to you.

  • Do you have a surcharge for delivery to condominiums?

    We currently do not impose a charge for delivery to condominiums. Please however ensure that you/your family is at home to provide lift access to us.

  • What should I do if no one is at home?

    We can either leave the food at your gate, doorstep or at your instructed space that is safe. Ideally there should be a hook to place the food. However, we cannot be held liable for any loss or tampering of the food.

  • Billing

    I was not aware of the auto renewal and want a refund.

    The auto renewal of subscriptions is clearly stated in product pages and multiple emails are sent to remind you about your upcoming renewal. Once the renewal has occurred and you want to stop immediately, please reach out to us via Whatsapp at +65 9456 8828. Admin charges of $80 will apply along with the charges for every meal delivered.

  • I cancelled my subscription but food was still delivered and I was charged in full.

    Your cancellation was done after the cut off time. All cancellations will need to be done by end of day Saturday. As such, we will have to charge you for the food delivered as well as admin fees of $80.

  • Promotion

    Discount Codes

    All discount codes are valid for regular plans and for 2 pax and above plans only. There is strictly no discount for all trial plans and all 1 pax plans. The Management of Empress Porridge reserves the right to amend any terms & conditions without prior notice.