Subscription Plans

Yes! You can find our 1 week trials in the website navigation bar.

You will be able to indicate your comments after you click on "Order Now" and "Checkout".

We do not allow the postponement for trial plans as they are only for 1 week.

For our non trial plans, yes you can! Please reach out to us for the link to the Empress Tingkat - Change Request Form. Meals cancelled will only be given in the form of promotional credits which can be used to offset your next subscription. For the days that you cancel your meals, we will refund 80% of the amount for that day as promo credits which can be used to offset your next bill. Please also note that GST paid is not refundable. There is strictly no cash or credit card refunds allowed.

Please reach out to us at 8852 3687 for the link.

The form is automatically closed by our system on Saturday at 12pm. Please submit your requests before the cut off timing.

Yes, you can. However, please note that no refund credits will be given as they are regarded as last minute cancellations.

You may use our self-service portal at https://bit.ly/EPSelfService to cancel or make changes to your subscription. Subscription changes will go into effect when your subscription renews. If you are mid cycle (each regular meal plan's cycle is 2 weeks), please contact us via WhatsApp.

Yes! Please let us know in the notes when you place your order. Also please kindly label your containers with your name, email and handphone number before handing them to our drivers so we can track it properly. We will need at least 2 sets of containers. We are unable to handle any glass or breakable containers.

Please reach out to us and we will help to update your subscription plan accordingly. We will bill you for the additional food accordingly.

Our menu is fixed as we have to plan for the majority. Therefore, we are not able to accommodate such requests.

We do not charge for rice, hence we are not able to give you a discount if you do not want rice.

Food should be placed in the fridge if not consumed immediately. Heat up for more than 2 minutes in the microwave to 70 degrees celcius or more before consuming.

No cash refunds will be given for any cancellation, or termination of the contract. If you wish to cancel the delivery for certain days, refunds will be issued in promo credits for your next invoice, but a 20% admin charge will be applied.

Credits are issued into your account within 3-4 weeks.

Kid's Meal

Yes! Please head over to our Instagram page and view our highlights at https://tinyurl.com/EPKidsMeal

They are served once a week, either on Wednesday, Thursday or Friday. The day that we serve kids meal is dependent on your off day. Most of our kids meal will be served on Friday, however, if your off day is on Friday, we will serve either on Wednesday or Thursday. If your off day is on Wednesday, we will serve on Friday.

The 1st kids meal is complimentary and it is served once per week. If you would need additional kids meal, they are charged at $4 per week. (i.e. if you have 2 kids, you will need to add on 1 per week, $4 x 2 = $8 for 2 weeks). Complimentary kids meal is not applicable for 1 pax plans.

Thank you for your support for our kid's meal. Please order our family plan if you need daily kids meal.

Delivery

We deliver on weekdays including public holidays (except Lunar New Year Eve & Lunar New Year).

For Lunch: Between 10am to 1230pm. Dinner: Between 330pm to 630pm. We are not able to provide you an estimate of when you will receive your food.

Unfortunately, we are unable to commit to individual's preferred time of delivery.

If you did not receive your meal by 630pm, please contact us via WhatsApp at 8852 3687 so we can assist you immediately. We will check and get back to you.

We currently do not impose a charge for delivery to condominiums. Please however ensure that you/your family is at home to provide lift access to us.

We can either leave the food at your gate, doorstep or at your instructed space that is safe. Ideally there should be a hook to place the food. However, we cannot be held liable for any loss or tampering of the food.

If you're on a trial plan or your subscription is ending this week, your meals may be delivered in plastic bags instead of thermal bags. This is because we do not collect a bag deposit for trial or ending-week customers, and it allows our drivers enough time to collect back any previously issued thermal bags.

Not at all. The safety and hygiene of your food remain our top priority. All meals are freshly prepared and packed with care, regardless of the type of packaging used.

To keep things fair and consistent for all customers, we are only able to provide thermal bags to customers with an ongoing subscription. Alternatively, you may choose to provide us with two of your own thermal bags labelled with your name at the start of your subscription, and we will use them throughout your subscription.

Yes. If your delivery location is a shopping mall or building with paid parking and does not offer a minimum 15-minute grace period, any parking charges incurred will be billed to the customer. To avoid additional fees, please ensure your selected delivery location provides at least 15 minutes of free parking or convenient ground-level access.

Billing

The auto renewal of subscriptions is clearly stated in product pages and multiple emails are sent to remind you about your upcoming renewal. Once the renewal has occurred and you want to stop immediately, please reach out to us via Whatsapp at 8852 3687. Cancellation charges of $80 will apply along with the charges for every meal delivered.

Your cancellation was done after the cut off time of Friday end of day. All cancellations will need to be done by end of day Friday. As such, we will have to charge you for the food delivered as well as cancellation fees of $80.

Promotion

Promotional codes are only valid for new customers. A new customer is defined as an individual who has not previously subscribed to or made any purchases from Empress Porridge. Each promotional code is valid for one household, defined by a unique delivery address. Multiple uses of the code at the same address will not be honoured. All discount codes are valid for regular plans for 2 pax and above and for new customers only. There is strictly no discount for all trial plans, 1 pax plans. The Management of Empress Porridge reserves the right to amend any terms & conditions without prior notice.

Privacy

At Empress Porridge, we are committed to protecting the privacy of our customers and users. Our Privacy Policy outlines our practices in relation to the collection, use, disclosure, and protection of personal data in compliance with the Singapore Personal Data Protection Act (PDPA).

We collect personal data that is necessary for our business functions and activities. This may include but is not limited to: Name, contact details, and identification information Transaction and payment information Any other data necessary for the specific services we provide. Your personal data will be used for purposes including but not limited to: Providing our products and services, processing transactions and payments, customer support and service improvements, and compliance with legal obligations. By providing your personal data, you consent to our collection, use, and disclosure of your data in accordance with this policy. We will seek your consent before using your personal data for purposes other than those listed in this policy.

We only disclose your personal data to third parties such as service providers, regulatory authorities, and law enforcement agencies, where necessary for the purposes listed above.

We take the security of your personal data seriously. We implement appropriate security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal.

You may request access to or correction of your personal data held by us. Please contact our Data Protection Officer for such requests.

We will retain your personal data for only as long as necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory, and internal policy requirements.

If you have any questions about our privacy practices or this Privacy Policy, please contact our Data Protection Officer at 8852 3687.

Termination of Service

We reserve the right to terminate our services to any customer who engages in rude, disrespectful, or unreasonable behavior towards our staff, other customers, or any other individuals associated with our business. This includes, but is not limited to, verbal abuse, harassment, threats, or any other conduct deemed inappropriate by our company. Termination of service due to rude or unreasonable behavior does not relieve the customer of any outstanding obligations or liabilities they may have towards our company. By using our services, you agree to conduct yourself in a respectful and reasonable manner at all times. Failure to do so may result in termination of service.