Meal Subscription

1. Subscription Management

Our meal service is available from Mondays to Fridays including Public Holidays unless otherwise stated. 

All subscriptions will be auto renewed. Please cancel by Wednesday of the week if you do not wish to continue your subscription. You may cancel your subscription by clicking on 'Manage Subscription' in our header. 

Any cancellation done after the cut off day stated above may be subject to bank, admin fees and cancellation charges of S$50. 

If you wish to postpone your meals, change your off days, or cancel meals, please ensure that you submit the respective form for the week by 12pm Saturday prior to the start of the week.

Kindly note:

• Requests submitted after the cut-off time will not be accepted.

• Requests will only be processed via the official form.

• We do not accept changes or cancellations via WhatsApp, phone calls, or any other communication channels.

A maximum of 2 times of postponement is allowed for each billing cycle, any outstanding meals owed will be forfeited without any refunds. We also reserve the right to cancel your subscription if you have postponed for more than the maximum allowed number of times. 

There will be strictly no cash refunds.

2. Payment Management

Subscription charges will be billed to your credit card on the first day of your subscription. The final invoice will be sent to you via email. For payments that have failed, we will notify you via email and WhatsApp to make payment.

We reserve the right to cancel your subscription if payment has not been made by the first day of your subscription. No food will be delivered. 

3. Food Management

It is advisable to store food in the refrigeration upon receiving if you are eating late. 

It is advisable to reheat the food at least 70 degrees Celsius and for 2-3 minutes before eating. If there are different eating times within your family, you are advised to take out your own portion with clean spoons and heat up accordingly. 

Menu is subject to changes without prior notice.

4. Requests to Increase/Decrease Pax for Your Plan

Permanent increases/decreases to the number of persons for your subscription plan can be done via our customer portal via the 'Manage Subscription' button on our website. This can be done for the upcoming new cycle but not mid-cycle. 

Ad hoc changes - such as requests to increase/decrease the number of persons for only a specific day within a week and or for mid cycle are strictly not permitted.   

 

5. Delivery Timings

Our delivery schedules are arranged to optimize route efficiency and ensure food safety. While we strive to deliver meals within a consistent timeframe daily, we are unable to accommodate individual requests for specific delivery times.

Our delivery hours are as follows:

• Lunch: Between 10:30am and 1pm

• Dinner: Between 3:00pm and 6:30pm

Delivery timings may vary slightly day to day due to factors such as traffic, route changes, and volume.

We kindly ask that you only place an order if you are comfortable receiving your meals within the stated delivery windows.

 

6. Return of Thermal Bags

Please note that unreturned or discarded bags will incur a fee of $10.90.

 

7. Condominium and Landed Delivery Management

For delivery to condominiums, if we are unable to go to your unit, we will contact you to seek your advice. However if we are unable to get you after 2 calls we will move on to other deliveries and your meal will be forfeited. 
For landed delivery - Please consider weather conditions if you want us to place your food at your gate. 

 

8. Termination of Service Due to Rude or Unreasonable Behavior

We reserve the right to terminate our services to any customer who engages in rude, disrespectful, or unreasonable behavior towards our staff, other customers, or any other individuals associated with our business. This includes, but is not limited to, verbal abuse, harassment, threats, or any other conduct deemed inappropriate by our company.

Termination of service due to rude or unreasonable behavior does not relieve the customer of any outstanding obligations or liabilities they may have towards our company.

By using our services, you agree to conduct yourself in a respectful and reasonable manner at all times. Failure to do so may result in termination of service.

9. Promotional Codes
By using a promotional code for Empress Porridge, you agree to the following terms and conditions:

1. Eligibility:

Promotional codes are only valid for new customers. A new customer is defined as an individual who has not previously subscribed to or made any purchases from Empress Porridge.

Each promotional code is valid for one household, defined by a unique delivery address. Multiple uses of the code at the same address will not be honoured.

2. Promotional Period:

The promotional code must be applied during the designated promotional period, which is stated at the time of promotion.

Your subscription must commence within this specified period. Failure to start your subscription within this timeframe will result in the promotional code being void.

3. Exclusions:

Promotional codes are not valid for 1 pax (individual) meal plans. Codes are only applicable to meal plans for two or more people.

Promotional codes are not valid for customers who have ordered a trial subscription plan. 

4. Other Terms:

Promotional codes cannot be combined with any other offers, discounts, or promotions unless specifically stated.

Empress Porridge reserves the right to modify or cancel any promotional code at any time without prior notice.

Codes are not redeemable for cash and are non-transferable.

10. By placing an order, you understand and accept our terms and conditions.

11. Office Hours

Weekdays : Monday to Fridays 9am to 6pm 
Weekends: CLOSED

If you contact us outside of these hours via WhatsApp or phone calls, we will do our best to get back to you promptly, but our response will be on a best-effort basis. Thank you for your kind understanding. 

 

11. Commonly Asked Questions

For a list of commonly asked questions, please check our our FAQ page.