Customer Reviews
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Charissa H.
Singapore Singapore

Empress Porridge, Our Food Best Friend

Empress Porridge is my family and I, our only preferred and recommended personalised home cook food catering for me and my 3-year-old, our food best friend, and I will share in details below. I was at my wits end on effective food solutions for my 3-year-old and I, when I found Empress Porridge. Some context - Prior to reaching out to Empress Porridge, my child and I have been eating out for 2 months daily and I initially has someone to cook for us but he bailed last minute. As a full time working mom with long hours, I needed to find a reliable healthy tasty food alternative and I suddenly remembered about Empress Porridge as I frequent their physical store at National University Hospital when it was still available. I remember the food at physical store tasted delicious and made with heathier ingredients then. So I called Empress Porridge and spoke for over an hour on the phone with the customer service who was really patient to listen to my troubles and needs (in bullet point below), and took time to share meals plans with me and how the food is prepared, how its delivered etc. and throughout the entire phone conversation it was so pleasant - there was no hard selling nor was she impatient with me. At the end of the phone call, I asked for her name and designation because I wanted to drop a good feedback on her to find out it’s Emma is part of the family owned business. Never once in our conversation did she disclosed that. I was so impressed she patiently took me through my questions. - I needed healthy food for my 3-year-old - I needed my food warm so I asked questions like what time do they start cooking - I needed latest delivery slot if possible - We don’t get home early and there’s no one at home to receive the food Needless to say, the phone customer experience was so positive I signed up for a 6-day meal plan right away, and I requested to start us immediately. I appreciate that my daily food portion is generous so I can share that with my little one and Emma is most communicative, understanding, personal and prompt in her replies – she takes it upon herself to really get to know her customers, takes time to listen to my stories and went above and beyond to respond to all my queries big or small often after operating hours, and remembers all my requests and baby preference for food. My 3-year-old has quirky eating habits like need white rice etc He doesn’t like his rice mixed with anything. He also prefers soft veg and likes broccoli., and no spicy food at all. Emma paid special attention to these requirements while packing our food. I feel so comfortable communicating with Emma she feels more like a friend and I definitely don’t feel like I am just “another” business for her. She genuinely and sincerely wants to help us. On food quality and menu option, its superb! So far we have been ordering close to a month, and our food selection has not repeated – baby and I always open a “Pandora box of delightful food” especially when there is kids’ meal. The selection of food is thoughtful and healthy, and we never get tired of eating from Empress Porridge. The food is well cooked, scrumptious and just as advertised no MSG – you know it because after eating I don’t feel my mouth is dry. Even soup has real ingredients in it and is not plain soup. Food service days are filled with anticipation. we look forward to food service day and drive home straight away. As baby has classes on two week days, I am looking to increase our meal service days once we stop classes. The good personalised and thoughtful service from Emma is translated even to delivery guy – he texts daily upon delivery and there was once I requested if he could deliver earlier as we got home earlier he also made it a point to do so for us. My husband and I are so set and serious on catering/working with Empress Porridge we understand food does turn cold no choice – so we got a microwave to heat up the food, and as we provided our own containers, we got a dishwasher for washing. These reality help to make catering smooth and easy! Empress Porridge is a true blue GEM to Singapore’s heavily saturated home food catering industry and what makes them stand out on top of their impeccable thoughtful food offering, is their outstanding service that is genuine and sincere. Our entire family is relieved and fortunate to have found Empress Porridge, our food best friend. Thank you so much team Empress Porridge and dear Emma! Grateful to the universe that you exist, here in our heartland Singapore.

Singapore Singapore

Great food and excellent customer experience

Have been using this caterer since a few weeks ago. The food quality has been great and Mrs Goh has been very responsive and provided updates on food menu regularly. The kid's meal has been lovely too. It has been a wonderful customer experience.

Ng B.
Singapore Singapore

Kids meals are super cute

My kid loves the kids meals. Super cute designs and also tasty. my picky eater ate it all!

Singapore Singapore

Only tingkat with this flexibility

Was looking for a service that still allowed me to plan for my weekly thurs/Fri dinners over at the grandparents' house. Appreciate having this option!

Tham M.

Empress Porridge tingkat is truly fantastic. [Imported from Facebook]

Empress Porridge tingkat is truly fantastic. We have been ordering the tingkat for close to a year now and we still look forward to dinner every night. The menu is interesting and varied, and the quality of the food is good, surpassing even some restaurants. Portions are generous too! Highly recommended.